Delivery

  • Standard UK delivery is £3.00. This is only recommended for silver jewellery. Gold Jewellery is sent Special Delivery (£6.50). Free UK Delivery available when you spend more than £75.

  • Standard UK deliveries are sent by Royal Mail - Tracked 48. Items over £60 will be sent by Royal Mail - Special Delivery.

  • International deliveries are sent by Royal Mail - International Tracked and Signed (where available). If your country isn’t listed as a shipping option please get in touch with me and I can calculate shipping costs for you.

  • Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs - sorry!

  • I did not support Brexit and I’m sorry for the added fees / delays it may cause :( I haven’t listed European countries as shipping options as the rules around sending jewellery are very confusing and vary country to country. However if you are in the EU and would like to buy something just send me a message with what you would like and I’ll double check the legal jargon for where you are and ship it out to you.

Orders & Processing times

  • Every piece is made by hand in my studio in Glasgow. Processing times will vary depending on your order. Please refer to the shop page. You will receive a dispatch email when your order is on the way.

  • When ordering rings it is the customers responsibility to choose the correct ring size. If a ring needs resized after ordering there may be a fee involved. If you need help finding the right size get in touch.

Returns & exchanges

  • Most items can be returned or exchanged within 14 days of receipt provided they are unworn and in their original condition. If you are not fully satisfied with your piece then get in touch via hello@ailsaritchie.co.uk. Please contact me within 14 days of delivery and post items back to me within 30 days of delivery.

  • Due to hygiene reasons however, we cannot accept returns or exchanges on earrings unless faulty. Custom orders and sale items cannot be refunded unless faulty.

  • Buyers are responsible for return postage costs - Please send back using a recorded service as I am not responsible for any items lost or damaged in the post.

  • Refunds will be made to the original method of payment once the item has returned to me.

  • Return Address - Ailsa Ritchie, Studio 114, The Briggait, 141 Bridgegate, Glasgow, G1 5HZ

Reuse & Repurposing Clients Metal or Stones

  • I will decide on a case by case basis if your metal / stones are appropriate for repurposing in your chosen design. Please note, I will refer to your prior knowledge of the piece and the hallmarks (if applicable) to judge the piece. I am not a trained gemmologist so I won’t grade your stones.

  • Please note, stones can become damaged in their settings, with hairline cracked and previous inclusions becoming weak over time. This may not become apparent until attempting to remove the stone from it’s setting so I cannot be held responsible for stones being damaged during removal or re-setting. I will take the upmost care when handing your stones, but by agreeing to the reuse of them you are confirming that you have been made aware and are agreeing to the possible risk.

  • As with all bespoke work, pieces incorporating a clients metal or stones are non-returnable.

Terms & Conditions

Legal jargon! This section is a bit boring but needs to be here. As a dyslexic person my eyes just glaze over when I see this much text so - in case you are anything like me - I have tried to keep this as straightforward as possible and break it down into chunks. If you have any questions feel free to drop me a message.

Bespoke Jewellery

Estimate - a rough costing to get us started (please note this is not legally binding.)

Quote - an accurate pricing of the job in the form it’s been described. This can only be changed if the parameters of the job changes ie. a larger stone added. The final costing will never be more than the number I quote you. Quotes are valid for 14 days.

Bespoke jewellery is non-returnable.

General Policy

Terms of sale - By placing an order you are offering to purchase a product on and subject to the terms and conditions. All orders are subject to availability and confirmation. Dispatch times may vary so please refer to each individual listing. Whilst I try to ensure that all details are accurate, errors may occur. In this case, I will inform you as soon as possible and give you the option to cancel. If you decide to cancel, you will receive a full refund.

Delivery costs will be charged in addition and included in the total cost.

Designs and images are the sole property of Ailsa Ritchie Jewellery.


Hallmarking

In the UK it is illegal to sell or describe any item as Gold, Sliver, Platinum or Palladium unless it is hallmarked (exemption weights apply.) As a professional jewellery maker, Ailsa Ritchie Jewellery hallmarks it's products in accordance with UK Law. Please note, this means items under the required hallmarking weight (such as small silver studs) may not be hallmarked. For more information please read the Dealer notice attached below or contact us:

https://www.edinburghassayoffice.co.uk/Edinburgh-Dealer-Notice


Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through www.ailsaritchie.co.uk. My business is the design, manufacture and sale of jewellery.

What information do I collect about you?

  • I collect information about you when you place an order, that I need to complete your order.

  • I also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.

How will I use the information about you?

  • I collect information about you to process your order (name, address etc) and, if you agree, to email you about other products and services I think may be of interest to you (only if you sign up to my mailing list.)

  • I may share your information with logistics providers, such as Royal Mail, but only to allow the processing and delivery of your order.

  • I will not share your information for marketing purposes or for any other reason than being able to send your item.

Marketing

  • I would like to send you information about products and services from Ailsa Ritchie which may be of interest to you, but this will only be done if you have provided your consent at an event or through the sign-up form on this website.

  • You have a right at any time to stop me from contacting you for marketing purposes. If you have consented to receive marketing, you may opt out or change your preferences at any time. If you no longer wish to be contacted for marketing purposes, you can unsubscribe via the link at the bottom of the email or get in touch with me.

Access to your information and correction

  • You have the right to request a copy of the information that I hold about you. If you would like a copy of some, or all your personal information, please email or write to me at the address at the end of this policy.

  • I want to make sure that your personal information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate.

Cookies

  • Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. This website is host via Squarespace. For more information on Squarespace and Cookies see https://www.squarespace.com/cookie-policy

  • For further information visit www.aboutcookies.org or www.allaboutcookies.org.

  • The above websites tell you how to remove cookies from your browser. In a few cases some of the Ailsa Ritchie website features may not function as a result.

Other websites

  • My website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Data Retention

  • I will not keep your information in a form that identifies you for longer than is necessary  for the purposes described in this policy or as required to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 6 years, the time period UK tax law currently specifies for accounting purposes.

Complaints

  • If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. In the UK this is the Information Commissioner’s Office: https://www.ico.org.uk